Customer Care Specialist

  • DigitalMarketer
  • Austin, TX, United States
  • Sep 29, 2016
Full time Admin-Clerical

Job Description

Are you the type of person who goes the extra mile to make someone smile (even if you don’t know them)?

Do you genuinely enjoy helping people?…

Is empathy your default reaction to hearing someone else's problem?

Are you a great listener that can also go the extra mile and help solve a strangers problem?

Do you pride yourself in your uncanny ability to turn an angry stranger into a happy new friend?

If this sounds like it was written as more of a description of you than some boring job post... you may have just found a new home!

We’re DigitalMarketer and we’re on a mission to DOUBLE the size of 10,000 businesses by 2020.

We are looking for our next teammate to join a community where marketers, growth hackers, entrepreneurs and small business owners come to get the latest marketing ideas that actually work because they have been tried and tested by us...real marketers, using our tactics to sell our own products.

If you have a true love and passion for respecting and serving customers by contributing to something that is larger than you, then we want to invite you to document and share your unique knowledge and gifts with our community.

You will be expected to start with the why, embrace a collaborative team environment and pursue growth and learning every single day. You will be held accountable to make decisions and own the results of those decisions.

We think big, never let our teammates down and celebrate the wins.

You'll become the front line and the friendly voice of DigitalMarketer, assisting our customers through technical issues to account issues plus anything and everything in between.

This is an exciting job for someone actually gives a damn… also for someone who can handle and embrace change and growth.

Experience REQUIREMENTS

  • Proven customer support experience
  • Track record of positive customer satisfaction
  • Excellent communication skills (both written AND verbal)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with CRM systems and practices a plus, but not a deal breaker. (We're big on training at DM)

Personality REQUIREMENTS

  • NO EXCUSES -you are someone who doesn't waste time giving excuses. You see the problems, and moves past complaining straight into finding a solution and supporting our customer.
  • DAMN GOOD COMMUNICATOR - you understand how to speak with people in an empathetic and non-condescending way, but can still be a firm if and when the situation calls.
  • SUPERB LISTENER - you can comprehend just as well as you speak AND believe that listening is just as important as speaking.
  • PATIENCE - high level of patience, or the ability to control and keep your temper under wraps…whatever comes first.
  • COMPASSIONATE - you are not a robot. You understand human emotions, feelings,thoughts, tendencies and know how to work it.
  • TEAM PLAYER - you understand that we're a team and customer satisfaction is a company and department KPI NOT and individual accolade.

BENEFITS:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401K with Company Matching!
  • Opportunities for advancement (We love promoting out of customer care, because you understand both our products AND our customers.)

 

DigitalMarketer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DigitalMarketer complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.